Terms & Conditions

Terms and Conditions

Returns Policy: Online and Mail Order Purchases

We hope that you will like your Sue Parkinson purchase, but if you find it unsuitable or you're not entirely satisfied, please notify us within 7 days by telephone or email us of your intention to return the product(s). Please ensure that you return products to us unused and undamaged in their original packing, to enable us to accept them for a refund.

We cannot give refunds in the following cases:

Items returned after 28 days.

Damaged items not notified by telephone to us within 7 days.

Goods returned are at your own expense. We recommend that you use Recorded Delivery or a Courier so that you have proof of despatch. Replacement or refund will not be made until the original item has been returned to us.


All prices displayed are in pounds sterling and are inclusive of VAT at the prevailing rate. 

Product Information

We do our best to ensure that all items are shown in their correct colours and finish but due to the variations in wood colours for example it is inevitable that their will be some variation in finishes. Different monitors and screens also vary enormously, so if you have any queries regarding colour or finish on any of our products, please telephone us on 01386 859233 Monday to Saturday between 9am and 5.30pm or email to and we will try to help.

Privacy Policy

Sue Parkinson is committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the data Protection act 1998. WE DO NOT PASS YOUR PERSONAL INFORMATION ON TO THIRD PARTIES.

All transactions that you initiate with Sue Parkinson on this website are confidential. Your name will not be added to any third party mailing lists.

The Data Protection Act 

Under the terms of the Data Protection Act 1998, we have a duty to protect any information we collect from you. It will not be disclosed to any other organisation unless you give explicit permission, or where there is a legal obligation to do so. We collect information about you for two main reasons:

To process your online order.

To provide you with the most efficient possible service.

The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that Sue Parkinson are carrying out (if you have selected to receive these emails/letters).

Changes to this policy

This private policy will change from time to time as we develop the range of services on the website. When this private policy changes we will place an updated version on this page.

Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should always check the private policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes. Changes to our private policy do not affect information we already hold about you. This statement was last updated on 16th July 2010.


These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.


Our VAT number is: 234 2714 29  

All correspondence must be in English.

Our usual opening hours are Monday to Saturday 9.00am to 5.30pm.

Legal Statement

We have made every possible effort to describe products accurately. However mistakes in spelling and text can occur. Sue Parkinson is not liable for any consequent loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of goods supplied. Your statutory rights are not affected and remain as they do in our retail shop.


Instagram Giveaway: 12 Days of Countdown

1.  This giveaway is run by Sue Parkinson and is not sponsored, endorsed or administered by, or associated with Instagram

2. The giveaway will run from 1st- 12th April 2021, with a different prize available each day. 

3. Participants must be 18 years old or over, and the giveaway is open to UK residents only.

4. To enter, participants must like the relevant post and tag three friends in the comments, and must be following @sueparkinsons to win.

5. Winners will be picked at random and announced on @sueparkinsons Instagram stories after 7pm the day after each prize is posted. 

6. Prizes are subject to availability and alternatives may be offered.

7.  Winners will be asked to DM us for their details, and then all prizes will be sent out after 12th April 2021.