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FAQs

Is my personal information Private?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

How can I track an order?

Once your order has been dispatched, you will receive an email containing your tracking number to track your package on the DPD or Royal Mail websites.

How do I buy a gift card?

You can buy a Sue-Parkinson gift card by following these steps:

Under SUE PARKINSON at the bottom of the page select GIFT VOUCHERS. Input your information into the required fields.

Select add to bag and proceed to the check out.

Our Gift Vouchers are sent electronically on the date you specify to the email address given. Payment for the gift voucher will be charged on purchase not on the date of issue and are valid for 12 months from issue

How to redeem a Gift Voucher

When you purchase a gift voucher from our store, you will be required to submit the email address of the intended recipient of the gift voucher.

The recipient then receives an email automatically generated by us, which lets them know that they have a voucher to redeem at our store. If they're already registered with us, they can log in to their account to activate the voucher for use, and if not, they will need to register first using the email address that the voucher notification was sent to.

Once the voucher has been activated by the recipient, the amount of the voucher will be added to the customer's e-wallet which they can against a purchase on our store.

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